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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
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AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Security & ComplianceITSMBest practices

Vivantio Values Security

Security is paramount in IT service management. At Vivantio, we place the same amount of value in security as you do. Learn how we prioritize the security of our users and their customers’ data by addressing potential concerns such as:

  • Vivantio staff training
  • Official data security policies
  • Cloud server security

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Download your free copy of this guide to learn what industry-leading security measures look like.

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Whitepaper29 Questions to Ask Before You Invest in SaaS ITSM SoftwareBefore investing in SaaS ITSM software, review these essential questions to ensure you’re getting the best value and securing the platform that best meets…ITSMSecurity & ComplianceBest practicesArticleRight-Sized ITIL: Structure Without Process DragService teams often feel slower even when nothing is technically broken. This guide introduces Right-Sized ITIL — a practical governance model that reduces…ITSMITILBest practicesArticleSoftware Integration and Automation: Understanding the DifferenceIntegration and automation might sound similar, but their impact is vastly different. Integration connects your tools, ensuring seamless data flow, while…Automation & AIIntegrationsITSM

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Step up to real service management, without the leap to enterprise. Get a walkthrough built around your workflows.

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