Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.
Explore all Vivantio AIThe ITIL-aligned depth, automation and reporting your growing team needs to operate like a mature service organization - with none of the cost or complexity of enterprise platforms.
No generic walkthrough - we build your demo around your current setup. ~30 minutes, no commitment.
Leading IT & customer service teams trust Vivantio
You don't need an enterprise platform to operate like a mature service organization. You need the right depth, and the room to grow into it.
This is what maturing beyond a helpdesk looks like, and Vivantio covers every rung. Add depth as you're ready, at your pace, without ever making the jump to a heavyweight enterprise platform.
Whether you're running IT or customer service, Vivantio adapts to how your team already works.
Go beyond basic ticketing - the full ITIL toolset, your team's way. Incident, problem, service request and change management, assets and automation, with the structure of a mature IT operation.
Explore ITSMGrow from reactive support into a service operation customers notice. AI-enabled, consistent across every channel, and built to scale quality as volume rises.
Explore customer service
See the platform the way your team actually uses it.
Change workflows, forms, fields, and permissions to fit how you work, not the other way round. No fragile customizations, no waiting on a developer.
Help users find answers, assist agents in the moment, and turn service data into insight. Designed to improve speed and consistency without replacing people.
Manage service delivery for IT, support, HR, facilities and more, while letting each team work their own way with shared visibility and control.
We make the move fast, predictable, and fully supported, so the only thing that changes is how much your team can do.
A dedicated consultant builds Vivantio around your processes. Most teams go live in around three weeks.
We ditched a 3-year development project in Dynamics with multiple full-time on-staff developers and replaced it with Vivantio in 3 weeks.G2 Review · Verified User
Every feature and future update in a single licence. No add-on costs. No surprise invoices.
We evaluated 8 different vendors, and Vivantio was our number one choice. It's full-featured, has all the solutions we needed in one place.G2 Review · Verified User
Full-time people who know your system and your goals, not offshore contractors or a ticket queue.
I've worked in IT for 35 years, and I cannot think of another vendor that gets support so right, so often.G2 Review · IT Professional, 35 yrs
Originally brought in just for IT, American Enterprise quickly extended Vivantio across the organization - one platform, one source of truth, every department working its own way.
You've outgrown your helpdesk. We'll build a demo around your current setup so you can see exactly how far Vivantio can take your team.
