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ITIL

Everything on ITIL — guides, product tours, and more, whatever the format.

ArticleRight-Sized ITIL: Structure Without Process DragService teams often feel slower even when nothing is technically broken. This guide introduces Right-Sized ITIL — a practical governance model that reduces…ITSMITILBest practices
VideoVivantio: New Tabbed Modals and Drawer ViewsSee what’s new in Vivantio’s user interface. Tabbed modals and drawer views give you a cleaner, more flexible workspace—with fewer clicks and more control.…Customer ExperienceITILBest practicesArticleThe Future of Workload Automation for SaaS: 5 Trends & InnovationsWorkload automation is no longer just about efficiency—it’s about intelligence, agility, and automation at scale. By 2025, 80% of organizations using…Automation & AICustomer Service ManagementITILArticleMastering IT Ecosystem ManagementYour IT ecosystem is more than just infrastructure—it’s the foundation of your business. By optimizing integrations, automating workflows, and ensuring…Customer Service ManagementITSMITIL
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ArticlePost-Implementation Support Model: Benefits and Best PracticesA strong post-implementation support model ensures seamless knowledge transfer, reduces disruptions, and empowers teams for long-term success. This…Customer Service ManagementITSMITIL
ArticleThe Importance of User Interface and ITSM for Better UXCreating a seamless user interface is key to enhancing user satisfaction and simplifying workflows. Learn how software providers can leverage thoughtful UI…ITSMITILManaged Services
ArticleDatabase Activity Monitoring for ITSM: Stay in ControlDatabase activity monitoring is a game-changer for ITSM frameworks, offering real-time insights to boost security, ensure compliance, and optimize…ITSMITILBest practices
ArticleService Level Objectives and Indicators ExplainedDiscover how Service Level Objectives (SLOs) and Indicators (SLIs) can revolutionize service reliability and user satisfaction. Learn practical tips,…ITSMITILBest practices
ArticleA Complete Guide to ITIL Service Level Management ProcessService Level Management is the backbone of ITIL, ensuring IT services meet business goals and customer expectations. This guide explores key concepts like…ITSMITILBest practices
WhitepaperApplying ITIL’s 7 Guiding Principles in B2B Customer Service OperationsSee how ITIL 4 can help your B2B Customer Service team create a more proactive, efficient, and value-driven CX – one that boosts loyalty, retention, and…ITILCustomer Service ManagementBest practices
ArticleWhy Does ITIL 4 Break Apart Release Management vs Deployment ManagementEver wondered why ITIL 4 separates release management from deployment management? This key distinction enhances software delivery, boosts reliability, and…Customer Service ManagementITSMITIL
ArticleEssential ITSM Principles for Achieving Effective IT ManagementAre your IT services driving business success or holding you back? By embracing ITSM principles and leveraging the ITIL framework, your IT operations can…ITSMITILBest practices
ArticleITIL Service Management Best Practices and Support ProcessesITIL’s best practices offer a structured framework to enhance IT service management, aligning IT operations with business goals and improving customer…ITSMITILBest practices
ArticleThe ITIL Framework Can Be Described Best As: A Set of Best PracticesThe ITIL framework is a powerful tool in IT Service Management (ITSM), providing organizations with a structured method to optimize their IT services. From…ITSMITILBest practices
ArticleWhat is an API EcosystemAn API ecosystem is the backbone of seamless integration and innovation across industries. It enables businesses to streamline operations and improve…IntegrationsITSMITIL
ArticleWhat is Incident Management and How Do Incident Management Systems Work?Discover the critical role of incident management in IT service management. Learn how an effective incident management system can minimize disruptions,…ITSMITILBest practices
ReportUnlocking the Power of ITIL: Key Benefits & InsightsExplore each of the 21 benefits of ITIL-based service operations. Download the infographic for quick reference.ITILITSMBest practices
ArticleITIL Service Lifecycle: 5 Stages of the ITIL Service LifecycleITIL is your organization’s secret sauce for efficiency. It enhances service delivery, reduces risk, and ensures productivity. Learn how to unlock its…ITSMITILBest practices
ArticleITSM Framework: A Service Management SystemAn IT Service Management (ITSM) framework ensures your IT services operate efficiently, aligning them with business goals and improving customer experience.…ITSMITILBest practices
ArticleWhat is Patch Management?Keeping your IT systems safe and up-to-date is paramount, and patch management software is an essential tool for endpoint management. It helps you obtain,…ITSMITILBest practices
ArticleRemote Monitoring and Management (RMM): Enhancing Management SoftwareRMM software empowers IT professionals and Managed Service Providers (MSPs) by transforming their IT management into a centralized, automated, and secure…ITSMITILBest practices
ArticleA Complete Guide to MSP Automation: 5 Steps to a Culture of EfficiencyExplore how MSPs can enhance efficiency and client satisfaction with our comprehensive guide to ITSM and ITIL-driven automation. Follow our five essential…Automation & AIITSMITIL
ArticleSystem Management Automation StreamlinedFrom automating software installations to enhancing user account management, explore the strategies that boost efficiency, reduce errors, and strengthen…ITSMITILBest practices
ArticleIncident Management Process: Best Practices Within ITILWelcome to our detailed guide on the incident management process. Discover essential steps to handle issues swiftly, maintain business continuity, and…ITILITSMBest practices
ArticleChange and Release Management: Clarifying Key RolesChange and release management are vital for maintaining business stability and boosting productivity. By understanding the key roles and processes involved,…ITSMITILBest practices
ArticleBasic Understanding of ITILIn this blog post, read up on the basics of ITIL (Information Technology Infrastructure Library), its importance in aligning IT services with business goals…ITIL
ArticleITIL Problem Management Process Flow: Resolving IT Challenges EffectivelyEfficiently resolve IT challenges with ITIL Problem Management Process Flow, ensuring uninterrupted operations. Part of ITIL 4 framework.ITIL
ArticleWhat Is ITIL Problem Management in ITSM?Discover how to enhance IT service operations and minimize disruptions in our latest blog. Learn about the importance of problem management in ensuring…ITIL
ArticleWhat Is The Difference Between ITSM and ITIL?Wondering what sets ITSM and ITIL apart? This guide breaks down the differences and interconnections between ITSM’s broad approach to aligning technology…ITSMITIL
ArticleMastering Problem Ticket ITIL: Minimizing DisruptionsDiscover how mastering problem ticket ITIL minimizes IT disruptions and enhances efficiency. This article delves into the essence of problem management in…ITIL
ArticleChange Management SLA: Unveiling the Impact in ITILDiscover how implementing a Change Management SLA in ITIL can streamline your IT service delivery and overcome common challenges. In this post, we explore…ITSMITIL
ArticleITIL Help Desk Software: Simplifying Support OperationsIn a world where efficient IT Service Management is essential for staying competitive, juggling support operations can be a daunting challenge. Frustrated…ITIL
ArticleSLA Reporting: Driving Continuous Service ImprovementExplore the power of SLA reporting! Learn how SLAs set clear expectations, measure performance, ensure compliance, and drive continuous improvement. Whether…ITSMITILReporting & Analytics
ArticleWhy ITIL is Important: Understanding its SignificanceITIL is your organization’s secret sauce for efficiency. It enhances service delivery, reduces risk, and ensures productivity. Learn how to unlock its…ITIL
ArticleITIL 4: The Future of IT Service ManagementDiscover the benefits of ITIL4, the latest version of the ITIL framework for IT service management. Learn how it differs from previous versions and how it…Customer Service ManagementITIL
ArticleA Guide to Incident Management Ticketing SystemsIncident management is a core function of any IT department, covering internal and external support ticket resolution. As such, it’s not surprising that…ITSMITIL
ArticleITIL Configuration Management Within the ITIL FrameworkITIL configuration management principles are the best foundation for businesses looking to improve their IT infrastructure.Customer Service ManagementITIL
WhitepaperBoost Your Service Desk with New Ticket Prioritization StrategiesExplore the best practices of ITIL ticket prioritization, various ticket weighing scenarios, and the effectiveness of prioritization algorithms against SLA…ITILITSMBest practices
Article4 Reasons to Have a Flexible Approach to Service ManagementDiscover 4 reasons why operating with a flexible service management structure can improve team efficiency.ITILBest practices
ArticleOne IT Service Management Software Tool for Multiple DepartmentsService teams outside of the IT department are using Vivantio. Why? Because they want to streamline processes, reduce costs and provide great service.ITSMITILBest practices
ArticleThe Differences Between Help Desk and Service Desk and Why it MattersThe debate on the definition of a service desk vs help desk has been ongoing. Here’s how they’re different and why it matters.ITSMITILBest practices
Case studySCP Health Improves Business Flow with Vivantio’s ITIL-based ITSM PlatformOne of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio’s ITSM software helps the organization follow ITIL…ITSMITILReporting & Analytics
Article5 Steps to Advance Your Career in IT Service ManagementNo matter your role in the service management industry, here are five simple steps you can take to advance your career.ITSMITILBest practices
ArticleWhy Should You Care About ITSM?ITSM addresses the efficiency of your service desk and company. Using a service management tool helps leaders manage various aspects of service and benefit…ITSMITILBest practices
ArticleIT Service Catalog: The Intersection Between Business & Technical ServicesRegardless of the service department, employees should be confident the right agent is handling their issue. A service catalog is used to educate an…ITILBest practices
ArticleBridging the Gap Between ITIL and Project Management Best PracticesHow can you meld project management techniques with an ITIL framework? Here’s a guide to how the two principles can fit together.Customer Service ManagementITILBest practices
Case studyVivantio Meets ITIL & Performance Demands for a Global Car ManufacturerWatch the video to hear Alan Shrimpton, IT Strategy Manager , discuss why his organization chose Vivantio and their experience using the ITSM Platform to…ITIL
ArticleWeighted Time Left: How This Concept Can Improve Support Ticket Times by 10%Learn how to apply a weighted approach to prioritizing your ticket system, the success of different weightings and their respective benefits and results.ITILBest practices
ArticleThe Next Iteration of ITIL and Service ManagementThe historical role of ITSM within organizations is changing. Learn how ITIL is changing with it.ITILBest practices
ArticleThe Problems with ITIL’s Approach to Support Ticket PrioritizationLearn about ITIL best practice when it comes to the prioritization of tickets, the associated pros and cons and the reality of implementing these in a…ITILBest practices

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