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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
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AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Security & Compliance

Everything on Security & Compliance — guides, product tours, and more, whatever the format.

ArticleInfrastructure Security in Cloud ComputingCybercrime could cost the world $10.5 trillion by 2025—are you prepared? Explore the fundamentals of cloud infrastructure security, from key components and…Best practicesReporting & AnalyticsSecurity & Compliance
ArticleTop Strategies to Identify Asset Management Cybersecurity RisksUnmanaged assets pose significant cybersecurity threats, with breaches taking 24.7% longer to detect and contain. Learn how effective asset management…Asset Management & CMDBBest practicesSecurity & ComplianceArticleMSP vs. MSSP: Key Differences ExplainedUnderstand the key differences between Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs). This concise comparison highlights…Managed ServicesSecurity & ComplianceArticleGenerative AI in Customer ServiceLearn how businesses are enhancing customer interactions by integrating AI to provide personalized, efficient service around the clock. Uncover the future…Automation & AICustomer ExperienceCustomer Service Management
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ArticleWhat is Change Management in Cybersecurity? System IntegrityDiscover the significance of change management in cybersecurity for system integrity. Explore structured processes and key practices for robust security.Security & Compliance
ArticleElevating Trust and Security in B2B SaaS with Vivantio’s SOC 2 ComplianceVivantio, a leader in B2B SaaS Service Management, has successfully completed its SOC 2® assessment, emphasizing its commitment to data security and…Security & Compliance
ArticleIncident Response Automation: Part 3 PlaybooksBuilding on the foundation laid in the first two parts of this series, this segment focuses on the centerpiece of Automated Incident Response (IR) – the…Automation & AIBest practicesSecurity & Compliance
ArticleIncident Response Automation: Part 2 (SOAR)In this segment, we’ll tackle the challenges of transitioning to automation, guide you through its seamless integration, and spotlight the unique…Automation & AISecurity & Compliance
ArticleIncident Response Automation: Part 1 Workflow & PrioritizationIn the vast and ever-changing realm of cybersecurity, being proactive rather than reactive is crucial. As the magnitude and frequency of cyberattacks…Automation & AISecurity & Compliance
WhitepaperVivantio Values SecurityDownload your free guide to discover our industry-leading security measures and how we address concerns related to staff training, data security policies,…Security & ComplianceITSMBest practices
Whitepaper29 Questions to Ask Before You Invest in SaaS ITSM SoftwareBefore investing in SaaS ITSM software, review these essential questions to ensure you’re getting the best value and securing the platform that best meets…ITSMSecurity & ComplianceBest practices
Article4 Questions To Ask Your Vendor About Security – PodcastOctober is National Cybersecurity Awareness Month and the Vivantio Vibe podcast has 4 questions you should ask your software vendor about security.Security & Compliance
Article4 Questions To Ask Your Vendor About SecurityHere are some questions you should ask to make sure your software vendor will keep your company and your customer’s data safe.Best practicesSecurity & Compliance
ArticleAsk These Questions to Find IT Vendors with Strong Security PracticesKeep your service management software system, your company and your customers’ data protected by asking your IT vendor these questions.Best practicesSecurity & Compliance

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