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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
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Practical playbooks.

Step-by-step guides to level up your service operations — from ITIL basics to automation and self-service.

GuideHow to Integrate TeamViewer with VivantioIf you’re looking to connect BeyondTrust (formerly Bomgar) with Vivantio, start with this walkthrough.Integrations
GuideVivantio’s New Integration with Microsoft Power BIDiscover how to harness the power of Vivantio along with the visualization and business intelligence capabilities of Microsoft Power BI.IntegrationsReporting & AnalyticsGuideHow to Integrate Vivantio with Microsoft TeamsLearn how Vivantio’s IT service tool makes sending messages in Microsoft Teams easy with API integration and webhooks in this tutorial.IntegrationsGuideHow to integrate Vivantio with Azure DevOpsLearn how Vivantio, a service management platform, integrates with Azure DevOps to improve communication between your service desk and development team.Best practices
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GuideHow to Integrate TeamViewer with VivantioIf you’re looking to connect BeyondTrust (formerly Bomgar) with Vivantio, start with this walkthrough.Integrations
GuideVivantio’s New Integration with Microsoft Power BIDiscover how to harness the power of Vivantio along with the visualization and business intelligence capabilities of Microsoft Power BI.IntegrationsReporting & Analytics
GuideHow to Integrate Vivantio with Microsoft TeamsLearn how Vivantio’s IT service tool makes sending messages in Microsoft Teams easy with API integration and webhooks in this tutorial.Integrations
GuideHow to integrate Vivantio with Azure DevOpsLearn how Vivantio, a service management platform, integrates with Azure DevOps to improve communication between your service desk and development team.Best practices
GuideHow to Integrate Vivantio with SlackINTRODUCTION In every company, it’s crucial to have effective, efficient communication, such as the ability to alert your team about new urgent issues, or…Best practices
GuideWays to Set Up and View Tickets Within VivantioVivantio offers intuitive and customizable service management software and provides several ways to view tickets based on user preference and type of…Best practices
GuideHow Vivantio’s Visual Workflow Tool Automates Service ProcessesLearn how workflow tools within Vivantio help you manage processes and gain more insight into the performance of your organization.Automation & AIBest practices
GuideApplication Lifecycle Management in VivantioLearn about the different application lifecycle management options you have within Vivantio.Best practices
GuideHow to Integrate JIRA with VivantioMake sure you’re taking the right steps to integrate Vivantio with JIRA with this walkthrough.Best practices
GuideHow to Integrate Microsoft Team Foundation Server (TFS) with VivantioIf you are looking to set up a TFS integration within Vivantio, here’s a quick tutorial on how to do so.Best practices
GuideHow to Use the Vivantio Report CatalogLearn about Vivantio’s Report Catalog and how your service team can benefit from it.Reporting & Analytics
GuideHow to Set Up Asset SynchronizationLearn how to use Asset Syncrhonization within Vivantio to sync your Asset Discovery tool and database so your technicians get the information they need.Best practices
GuideWhen and How to Use the Vivantio APIIt’s common to use Webhooks or Web Methods for integration, but there are times when API is the best choice. Here’s when and how to use it within Vivantio.Integrations
GuideHow to Create Simple Contact Forms with Web MethodsNeed to create some contact forms in Vivantio but don’t know where to start? Use this walkthrough to get started.IntegrationsConfiguration
GuideHow to Integrate BeyondTrust (Formerly Bomgar) with VivantioIf you’re looking to connect BeyondTrust (formerly Bomgar) with Vivantio, start with this walkthrough.Integrations
GuideHow Trigger Rules Automate Your Unique Business ProcessesA highly-technical how-to on how webhooks and web methods can be leveraged by way of Trigger Rules to automate unique business processes.Automation & AIBest practices
GuideHow to Set up SMS Messaging in Vivantio’s ITSM Software Using WebhooksIn this step-by-step tutorial, learn how to use webhooks to set up SMS messaging and connect your Vivantio instance with Twilio and other SMS providers.IntegrationsConfiguration
GuideHow to Integrate CopperEgg with VivantioWhat are webhooks, why are they important and how can they be used to link CopperEgg monitoring software to Vivantio? Read this blog to learn more.Integrations
Guide5 Ways Vivantio Integrates with Your Most Important SystemsVivantio integrates with Jira, AutoTask and many other tools your unique business processes depend upon. Find out how.Integrations
Guide4 Types of Integration Options in the Vivantio PlatformLearn why and how Vivantio can integratate with different software tools and how this can help improve your business processes.Integrations

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