ToursLoginGet a demo
IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
Explore ITSM
Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
All integrationsDiscover all features
Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
Insights
Resource CenterEverything, filtered by topicVideosShort product walkthroughsProduct toursSelf-guided, no form
Popular topics
ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
Who we are
Why VivantioWhat makes us differentAbout usThe team and the storyContact usTalk to a human
Self-Service

How a Self-Service Portal Transforms Customer Support: A Vivantio Demo

When customers need help fast, delays aren’t an option. Watch how Vivantio’s self-service portal gives users instant access to support—without submitting a…

Published 2:32
Share

Real Issues. Instant support. No bottlenecks.

Watch how Vivantio’s self-service portal empowers users to solve issues quickly—without the wait.

When film editor Alex hits a critical rendering error, he needs help fast. Instead of submitting a ticket and waiting in a queue, he finds answers instantly through Vivantio’s self-service portal.

See how Vivantio streamlines support with intuitive design, smart search, and seamless ticket submission—reducing frustration and resolution times across your organization.

Share

Read more

Browse all resources
ArticleHow ISVs and MSPs Can Maximize ROI with Faster Implementation and ITAMIndependent Software Vendors (ISVs) and Managed Service Providers (MSPs) need solutions that deliver fast value. Vivantio ranks #1 in G2’s Fall 2024…Asset Management & CMDBManaged ServicesSelf-ServiceVideoFeature Highlight: Self-Service PortalsWatch how multiple ticket view options cater to technician preferences and the specific customer service requests being handled, allowing you to optimize…Best practicesSelf-ServiceVideoCustomer Success: NG Bailey Case StudyNG Bailey, the UK’s leading engineering firm, sought a change. Their challenge? A self-service portal with a massive 90% service requests via phone. Ready…Self-Service

Ready to see it?

See Vivantio in action

Step up to real service management, without the leap to enterprise. Get a walkthrough built around your workflows.

Get a demo