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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Best practicesSelf-Service

Feature Highlight: Self-Service Portals

Watch how multiple ticket view options cater to technician preferences and the specific customer service requests being handled, allowing you to optimize…

Published 2:15
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See how simple it is to set up branded self-service portals in Vivantio for your customers. Utilize the drag & drop designer for a no-code approach, or utilize HTML and CSS for robust customizations. If you know Vivantio, you know we’re all about configurability!

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ArticleMastering Self-Service Strategies in B2B EnterprisesWith the eighth post in our ten-part series covering The Complete Guide to Customer Service Transformation, the topic of focus is a key component of an…Customer Service ManagementBest practicesSelf-ServiceReportReport: Self Service StrategiesRead the insights from our survey collaboration with the Service Desk Institute (SDI). Dive into the self-service strategies employed by service desk…Self-ServiceITSMBest practicesArticleB2B Customers’ Best CSR? Themselves!To drive better engagement and truly transform customer experience, it’s critical to make data-driven information available to customers via self-service.Customer ExperienceEnterprise Service ManagementBest practices

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