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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Customer Service ManagementBest practicesReporting & Analytics

Reporting & Dashboards: Unlock Data-Driven Decisions with Vivantio.

Create, customize, and share real-time dashboards and reports with Vivantio. Empower your teams to visualize key metrics and drive smarter decisions—no…

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Turn metrics into momentum—build custom dashboards that power smarter service.

See how Vivantio’s out-of-the-box analytics and dashboard tools help service teams turn real-time data into high-impact decisions.

In this video, you’ll explore how managers and agents can easily build live dashboards, customize charts with a codeless expression builder, and configure role-based views that surface only the insights each team needs. With FLEXGrid, Power BI integration, and an intuitive drag-and-drop interface, Vivantio puts the power of data visualization directly in your hands—no coding or extra tools required.

Make better decisions, improve service performance, and deliver measurable results with Vivantio’s analytics suite.

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VideoFLEXGrid Workspaces: Real-Time Insights, Better Customer SupportFLEXGrid turns live service data into real-time insight. Build custom views, explore trends, and act faster—no report builder needed. Smarter decisions…Customer Service ManagementBest practicesReporting & AnalyticsArticleService-to-Renewal Signal Mapping for Early Risk DetectionNothing looks wrong — until it does. Most renewal risk builds quietly through service interactions. Here’s how to identify it earlier.Customer Service ManagementBest practicesVideoFrom Incident to Problem: How Vivantio Scales Issue ResolutionNot every ticket is a one-off. Vivantio helps support teams consolidate incidents, uncover root causes, and scale resolution—without the chaos. Follow ITIL…Customer Service ManagementBest practices

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