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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

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Customer Service ManagementBest practicesReporting & Analytics

FLEXGrid Workspaces: Real-Time Insights, Better Customer Support

FLEXGrid turns live service data into real-time insight. Build custom views, explore trends, and act faster—no report builder needed. Smarter decisions…

Published 2:03
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Explore. Analyze. Act. FLEXGrid turns live data into real results—fast.

See how Vivantio’s FLEXGrid is transforming the way teams interact with data. FLEXGrid is a dynamic, interactive workspace that empowers teams to explore, analyze, and act on real-time data—no report builder required. Whether you’re running ad-hoc analysis, tracking project progress, or identifying trends, FLEXGrid puts the power of flexible reporting directly into your hands. What You’ll Learn:

  • How FLEXGrid enables ad-hoc reporting without predefined templates
  • How business analysts and project managers leverage FLEXGrid for smarter decisions
  • How to quickly build custom views, apply advanced filters, and generate pivot reports
  • How to export actionable insights for broader team use

Flexible insights. Actionable data. Smarter decisions. Experience FLEXGrid—only in Vivantio.

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VideoReporting & Dashboards: Unlock Data-Driven Decisions with Vivantio.Create, customize, and share real-time dashboards and reports with Vivantio. Empower your teams to visualize key metrics and drive smarter decisions—no…Customer Service ManagementBest practicesReporting & AnalyticsArticleService-to-Renewal Signal Mapping for Early Risk DetectionNothing looks wrong — until it does. Most renewal risk builds quietly through service interactions. Here’s how to identify it earlier.Customer Service ManagementBest practicesVideoFrom Incident to Problem: How Vivantio Scales Issue ResolutionNot every ticket is a one-off. Vivantio helps support teams consolidate incidents, uncover root causes, and scale resolution—without the chaos. Follow ITIL…Customer Service ManagementBest practices

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