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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
All integrationsDiscover all features
Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Resource CenterEverything, filtered by topicVideosShort product walkthroughsProduct toursSelf-guided, no form
Popular topics
ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
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Why VivantioWhat makes us differentAbout usThe team and the storyContact usTalk to a human
ITSMCustomer Service ManagementEnterprise Service Management

The Buyer’s Guide to Service Management Software

Whether you’re shopping for B2B customer support, the IT help desk, or enterprise service management, defining your requirements is the first step to evaluating vendors and their service solutions. Use this free guide to identify the features and functionality you need from a service management platform and choose the right solution for you.

  • Basic Requirements & Best-in-Class Capabilities
  • Comprehensive List of Features & Functionality
  • Crash Course in MoSCoW Prioritization
  • BONUS: Working File for Your Personal Use

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Download your free copy of this guide to jumpstart your RFP process.

Already a valued customer? Contact your Customer Success Manager, who will be happy to send you a copy of this guide.

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ArticleWhat is an IT Service Desk? Essential Support ExplainedThe IT Service Desk is essential for resolving technical issues and ensuring smooth IT operations. Discover how Vivantio’s advanced solutions, including…Customer Service ManagementEnterprise Service ManagementITSMArticleTicket Deflection: How to Reduce Support TicketsTicket deflection helps businesses control the number of support tickets their team must resolve as they grow. Learn some of the top strategies here.Customer Service ManagementEnterprise Service ManagementITSMArticleDo You Treat Your Best Customers the Same as Your Worst Customers?Using the wrong service management platform may force you into some costly Customer Service practices. Here are some questions to consider.Customer Service ManagementEnterprise Service ManagementITSM

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Step up to real service management, without the leap to enterprise. Get a walkthrough built around your workflows.

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