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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
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Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
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AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Automation & AIBest practices

How & Why to Use Workflows in Vivantio to Automate Processes

In this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio.

Published 3:02
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In this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio.

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ArticleHow to Master AI Data Integration: Tips for Operation LeadersDisconnected data systems waste time and stall growth. Learn how AI-driven data integration can automate workflows, eliminate silos, and drive real-time…Automation & AIIntegrationsBest practicesArticleThe Future of Workload Automation for SaaS: 5 Trends & InnovationsWorkload automation is no longer just about efficiency—it’s about intelligence, agility, and automation at scale. By 2025, 80% of organizations using…Automation & AICustomer Service ManagementITILArticleSoftware Integration and Automation: Understanding the DifferenceIntegration and automation might sound similar, but their impact is vastly different. Integration connects your tools, ensuring seamless data flow, while…Automation & AIIntegrationsITSM

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