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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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Other key solutions
Customer ServiceAI-enabled support at scaleEnterprise Service MgmtOne platform, all departments
By team / industry
TechnologyMSPs and IT service providersISVsEmbed service managementHuman ResourcesPeople services and onboardingFacilitiesSpace, maintenance and estatesFinance & LegalCompliance-led workflowsGRCPolicy, risk and audit
Vivantio AI

AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

For customersAI AssistFor agentsAI EnrichFor managersAI Optimize
Explore all Vivantio AI
Service Management
ITSM / ITILIncident, problem & changeAsset Management & CMDBVisibility of your estateAsset DiscoveryFind & map automaticallyKnowledge ManagementAnswers that scaleService CatalogStructured request formsService Level ManagementSLAs tracked, breaches caught
Automate & Configure
AutomationTrigger work, end to endWorkflowStages, routing & approvalsCustomizationForms, fields & layoutsPersonalized WorkspaceRight info, right timeDigital Self ServiceDeflect tickets, delight usersBusiness Intelligence & ReportingDashboards from your dataCRMContext on every customer
Latest integrations
JiraSalesforceWhatsAppBambooHRMicrosoft IntuneHubSpot
All integrationsDiscover all features
Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Popular topics
ITSMIncident, change, problemCustomer ServiceB2B support at scaleEnterprise Service MgmtBeyond ITITILFrameworks and practiceAutomation & AIDeflect and assistBest practicesHow good teams operate
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Customer Experience

Vivantio. Technology and service efficiency unleashed.

Unlock all the features your business needs at a cost that makes sense with Vivantio. Improve productivity and gain great value. Watch the video now! 🚀…

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For Technology Service Management Providers.

Unlock all the features your business needs at a cost that makes sense. Vivantio is designed to provide great value and improve productivity. Watch the video now! 🚀 #AllTheFeatures #GreatValue #Vivantio

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ArticleThe Integrations Landscape for Customer Service & Service OperationsIntegration used to be a checkbox. Now it’s the difference between coordinated service and constant workarounds. This piece breaks down what the…Customer ExperienceIntegrationsArticleThe Customer Workflow Crisis: Why Mid-Market Teams Need a New ApproachMid-market organizations are struggling with a challenge few anticipated: workflow fragmentation across Support, Success, Ops, and Product. Tool sprawl and…Customer ExperienceArticleDark vs. Light Mode for SaaS: What Actually Helps Users Get Work DoneDark mode isn’t just a trend—it’s a test of focus, comfort, and accessibility. Discover when each mode helps SaaS teams work smarter and why choice matters…Customer Experience

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