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IT Service Management

Enterprise ITSM without the overhead

Full ITIL, CMDB, AI Assist and multi-department ESM. Delivered by a dedicated consultant in weeks, not months.

  • Full ITIL, incident, change, problem
  • CMDB included, not tier-gated
  • Live in 3–4 weeks, every time
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AI across your whole service operation

Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.

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Latest case studyOptimizing IT Support & Assets: Quality Brand Group, Vivantio & LansweeperThe rapid expansion across geographical locations and the increasing complexity of back-office operations presented unique challenges, particularly in IT…Read the storySee all case studies
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Simon Green

Author

Simon Green

Head of Information Security

LinkedIn profile

Simon is a professional information security systems consultant with extensive experience and multiple accreditations, including CISSP, IOSH, and ISO Lead Auditor and Implementer certifications. He is well versed in a range of ISO standards, including ISO 27001, ISO 9001, ISO 22301, ISO 20000, and ISO 14001, and has an excellent understanding of GDPR, the Data Protection Act (DPA), and policy development.

Simon specializes in delivering robust security frameworks and policy documents that strengthen governance and regulatory compliance while ensuring operational resilience and seamless ISO standard adoption. His work gives businesses peace of mind by safeguarding their information security and regulatory posture. With expertise in management consulting, project management, and business consulting, Simon is also skilled in data recovery, backup and recovery systems, strategic planning, data reporting, cybersecurity, and information security.

6 articles

Database Activity Monitoring for ITSM: Stay in ControlDatabase activity monitoring is a game-changer for ITSM frameworks, offering real-time insights to boost security, ensure compliance, and optimize…ITSMITILBest practicesAutomated Patch Management Process: Streamline Security and ComplianceManual patching is tedious and risky. Automated patch management transforms this process, reducing vulnerabilities, saving time, and ensuring compliance.…Automation & AIITSMBest practicesInfrastructure Security in Cloud ComputingCybercrime could cost the world $10.5 trillion by 2025—are you prepared? Explore the fundamentals of cloud infrastructure security, from key components and…Best practicesReporting & AnalyticsSecurity & ComplianceTop Strategies to Identify Asset Management Cybersecurity RisksUnmanaged assets pose significant cybersecurity threats, with breaches taking 24.7% longer to detect and contain. Learn how effective asset management…Asset Management & CMDBBest practicesSecurity & ComplianceWhat is Change Management in Cybersecurity? System IntegrityDiscover the significance of change management in cybersecurity for system integrity. Explore structured processes and key practices for robust security.Security & ComplianceElevating Trust and Security in B2B SaaS with Vivantio’s SOC 2 ComplianceVivantio, a leader in B2B SaaS Service Management, has successfully completed its SOC 2® assessment, emphasizing its commitment to data security and…Security & Compliance