Vivantio AI
AI across your whole service operation
Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.
Explore all Vivantio AIService Management
Automate & Configure
Assist agents in the moment, deflect with smart self-service, and turn service data into insight, not a chatbot bolted on.
Explore all Vivantio AITeams that have outgrown a helpdesk shouldn't have to choose between basic ticketing and a years-long ServiceNow programme. Vivantio delivers enterprise-depth service management — full ITIL processes, AI, automation, CMDB and 600+ integrations — with a go-live measured in weeks, not months.
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Three reasons enterprise teams start looking for an alternative.
ServiceNow implementations are partner-led projects. Scoping, configuration and testing typically run three to nine months or longer, before your team sees any return.
Adapting ServiceNow workflows, forms and automation typically requires JavaScript scripting and ServiceNow-certified admin or developer resource, skills that are hard to retain in-house.
ServiceNow doesn't publish pricing. Enterprise contracts involve multi-round negotiation, multi-year commitments, and partner fees that compound the total cost of ownership.
A straight, side-by-side look at how the two platforms compare on the decisions that matter most for teams moving beyond basic ITSM.
| Comparison |   | ServiceNow |
|---|---|---|
| Time to go liveFrom signature to a working system | Weeks, not monthsA dedicated Vivantio consultant configures the platform around your processes — most teams are live in three to four weeks. | Typically 3 to 9+ monthsImplementations are partner-led projects; timelines and partner fees vary by scope and systems integrator. |
| Feature accessWhat's included in the base platform | Every feature, from day oneOne platform, one price — ITSM, AI, automation, CRM, assets, reporting and 600+ integrations. Nothing held back. | Tiered by editionITSM Standard, Pro and Enterprise editions gate AI (Now Assist), advanced CMDB and configuration management capabilities. |
| ConfigurabilityChanging how the platform works | No-code, by your own adminsWorkflows, forms, fields and SLA rules are changed by your team — no developer, scripting or ServiceNow certification required. | Scripting often requiredDeep customisation typically relies on JavaScript-based scripting and ServiceNow-certified administrators or developers. |
| ImplementationWho owns your go-live | Dedicated Vivantio consultantA named expert owns delivery from kickoff to launch — included in the subscription, not billed separately. | Partner-led delivery projectImplementations are run by certified implementation partners, scoped and billed separately from the licence. |
| Support modelWho you reach when you need help | Named CSM, in-house teamA customer success manager who knows your deployment — not a tiered support plan or ticket queue. | Tiered support plansStandard, Professional and Premium support tiers — dedicated resources and faster SLAs require uplift from the base plan. |
| Price transparencyHow you find out what it costs | Published band, one quoteTransparent per-agent price range published. One quote from Sales, no multi-round enterprise contract negotiation. | Enterprise contract requiredPricing is not published; multi-year enterprise contracts are negotiated through a sales process, with partner fees billed separately. |
Comparison reflects publicly available information and is intended as a general guide. ServiceNow is a trademark of its respective owner. Information was accurate at time of publication; some details may differ by edition, contract, or configuration.
Vivantio's implementation team owns delivery. There's no partner to procure, no scope to negotiate, and no months of waiting.
Vivantio is configured to match the workflows, SLA tiers, escalation paths and request forms your team already uses. No retraining on a generic template.
From kickoff to a live, working system, most teams complete implementation in under a month. Your dedicated consultant owns every milestone.
Your customer success manager is assigned at kickoff, not after go-live. They know your deployment, your goals and your team throughout the relationship.
"We went live in three weeks and finally had a service management platform our admins could actually maintain."
Yes. Vivantio covers the full enterprise ITSM stack — incident, problem, change, service request, CMDB, IT asset management, AI Assist, no-code automation and 600+ integrations — with the ITIL-aligned process depth enterprise service teams require. The difference is the go-live model: weeks, not months, and no implementation partner needed.
Most migrations complete in three to four weeks. Vivantio's implementation team works with you to map existing processes, migrate open tickets and configure forms and SLAs around how your team actually works. You retain full data ownership throughout the process.
Yes. Vivantio is built on ITIL best practices and covers the complete service management process set: incident management, problem management, change management, service request fulfilment and configuration management. Teams migrating from ServiceNow typically reach full process parity at go-live.
ServiceNow does not publish pricing; enterprise contracts are multi-year agreements negotiated through a sales cycle, with partner and implementation fees billed separately from the licence. Vivantio publishes a transparent per-agent price band and includes implementation, onboarding and ongoing support at no additional cost. See our pricing page for the full range.
Yes. Vivantio's enterprise service management capabilities let IT, HR, facilities, finance and other departments share a single platform, each with their own portal, team and SLA configuration. Licence pools allow each department to draw from a shared concurrently-licenced seat pool.
No. Vivantio is configured by your own admins using a no-code interface. Workflows, forms, SLA rules and automation are built and changed without scripting, custom development or vendor involvement. For complex integrations, full API access is available.
Get a transparent quote, usually within one business day. No obligation, no multi-round negotiation.
