Service Management That Turns Chaos Into Control

Built for growing service and support teams, Vivantio helps you scale beyond basic ticketing with ITIL-aligned service management that automates, streamlines, and elevates your support operations.

 

Customer-first Organizations Trust Vivantio

Trusted by customer-first organizations across industries, Vivantio’s platform for managed IT support services has proven to optimize service efficiency and improve customer satisfaction for clients like Marks and Spencer and Drivetime.

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Marks and Spencer
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Marks and Spencer
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Enterprise Functionality for Everyone

Vivantio makes it easy for teams of any size to harness the power of enterprise service management, but without the heavy lifting

Vivantio Service Management: Accelerate ROI with Streamlined, No-Code Solutions

The Platform for Every Service Team

Vivantio’s platform empowers organizations with comprehensive service management capabilities and a collaborative, secure environment where information flows seamlessly among teams—enabling cross-functional work without exposing sensitive data to unauthorized agents, ensuring every team is aligned, engaged, and equipped to deliver exceptional service.

Service Providers

Accept requests from multiple channels and manage workload through team workspaces

Service Providers

Customer Service & Support

Improve CX by enabling agents via workflows, automation, and AI

Customer Service & Support

Internal IT

Leverage an ITILv4-aligned platform for IT Service Management that’s efficient and effective

Internal IT

Entire Organization

Centralize service teams across the entire organization

Entire Organization

Dedicated to Serving Our Customers and Yours

Vivantio is a leader in Mid-Market Complaint Management on G2
Vivantio is a leader in United Kingdom Service Desk on G2
Best IT Management Products 2024
Best Customer Service Products 2024
Vivantio is a leader in HR Case Management on G2
Vivantio is a leader in HR Service Delivery on G2
Vivantio is a leader in Enterprise IT Service Management (ITSM) Tools on G2
Vivantio is a leader in Enterprise Service Desk on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2
Vivantio is a leader in Mid-Market IT Asset Management on G2

Maximize Efficiency and Get More Done

Leverage out-of-the-box ITIL processes, AI, powerful automation, and deep configurability to help your team ward off potential issues and resolve tickets faster and easier than ever before.

Service Management

Go beyond ticket management: Incidents, Problems, Service Requests, Change Management, and any other ticket type you need

Explore Feature: ITSM >

Asset Discovery & ITAM

Automatically maintain an accurate inventory to find and fix issues before they cause problems

Explore Feature: Assets >

AI

Generate AI feedback from across your knowledge base, analyze customer sentiment, or help write detailed feedback to your customers

Explore Feature: AI >

Automation & Workflow

Build routing rules, escalation rules, business rules, and trigger rules from any ticket type

Explore Feature: Automation >

Task Management

Create and assign multiple tasks for any ticket to any user, employee, or customer user

Change Management

Manage and automate any type of change, such as onboarding employees and making changes to your systems

“Feature Rich with a Lot of Capability”

Vivantio does everything you need it to and has proven to be quite cost-effective, with reasonable yearly licence fees. There is a good selection of automation options for ITSM, and scope to provide granular permissions to users. The support team are fantastic, too, and have been a pleasure to deal with.
– Verified User in Computer Software

5 star rating on G2

Elevate CSAT and Delight Customers

Provide unparalleled customer support with technology and AI that lightens the load for your agents. Connect your external support teams like Customer Success and Technical Support to internal teams like Product Engineering and Finance with advanced workflows for streamlined service delivery.

Conversational View

Quickly review all the communication between your team and your customer, so you have the context to respond faster and effectively

Knowledge Management

Create internal private articles to aid your service delivery team or public articles to help your customers

Explore Feature: Knowledgebase >

Omni-channel Support

Leave behind the chaos of a shared inbox and link Vivantio to multiple systems such as email, O365, WhatsApp, SMS and more

Digital Self Service

Design and build branded portals where customers can search for knowledge base articles, report bugs, and raise support tickets

Explore Feature: Self Service >

Service Catalog

Receive requests for products and services from your employees and customers, automatically routing requests to the correct resolver team

Surveys

Sent automated surveys to customers on ticket closure to stay on top of CSAT

“Great for Customisation and Managing Customer Tickets”

Vivantio helps us keep track of customer information and communicate easier by sending automatic updates to emails. I like both the amount of customisation and the simplicity of the UI — especially the admin side of things. It integrates with a lot of other software, including Power BI.
– Verified User in Computer Software

G2 review rating 4.5 stars

Work Cross-Functionally without Compromising Privacy

Enable robust enterprise service management and managed IT support services across all departments, including HR, Facilities, Finance, Legal, Engineering, and GRC, to streamline support and ensure consistent service delivery.

Built-in CRM

For external support, switch on the CRM functionality to manage all your customer interactions in a single platform

Explore Feature: CRM >

Personalized Workspaces

Configure roles, permissions, record types, tickets, and corresponding SLAs to meet the unique needs of each service team — without ever writing a line of code

Explore Feature: Workspace >

Roles & Permissions

Use process permissions to control what your team can and cannot do and data permissions to secure information

Custom Ticket Types

Create unlimited ticket types that can be used by your teams, each with a dedicated configuration (categories, priorities, custom forms, and fields)

Custom Layouts

Design different interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertips

Powerful Reporting

Surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oData

Explore Feature: Analytics >

“As Complex or as Simple as You Want It to Be”

The system can be configured to be as complex or as simple as you want it to be. There are some areas where you want just high-level information without having to get distracted by the minutia some other systems require. Vivantio is perfect for that.
– Verified User in E-Learning

5 star rating on G2

Integrations

Our extensive integration platforms offer an array of connectivity possibilities from the OOB connectors in FLEXBridge, through low/no-code webhooks and webMethods, to the comprehensive REST API allowing you to develop your own middleware.

600+ Available App Integrations

Automate your workflows and connect to other critical business tools with our no-code integrations platform

Integration Services Component

Connect to on-premise Active Directory, Asset Discovery tools, and Data Warehouses

Webhooks and webMethods

Build codeless integrations configured in minutes with our fully customizable webhooks and webMethods

API First

Rest easy knowing that Vivantio is API first – no limitations on functionality, and no paid-for API transactions

Get Results That Count

See what service efficiency can do for your service team and customers

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Reduction in call volume

Dramatic time savings after implementing Vivantio’s advanced self-service portal for customers

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Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with no staff increase

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Increase in CSAT

Survey ratings increased from 3 to 4.7 stars (out of 5) after optimizing service operations

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Reduction in call volume

Dramatic savings after their service management optimization implementation

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Increase in capacity

4,000-employee auto retailer grew from handling 50 tickets/day to 250/day with no staff increase

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Increase in CSAT

Survey feedback increased from 3 to 4.7 stars (out of 5) after optimizing IT service operations

Speak with a Vivantio Expert

Let a solutions consultant guide you through a demonstration on how Vivantio helps scale service operations and raise client satisfaction.

Speak with a Vivantio Expert

Let a solutions consultant guide you through a demonstration on how Vivantio helps service operations scale.

Real Stories, Real Results: See How Vivantio Empowers Managed IT Support Services

Customers rely on Vivantio’s platform to deliver dependable managed IT support services, achieving better efficiency, visibility, and customer satisfaction.

Featured Resources for Service & Support Pros

Discover how Vivantio’s platform for managed IT support services helps companies like Marks and Spencer optimize service efficiency and drive customer satisfaction. Explore our most popular blog posts, white papers, and webinars.